FAQ

FREQUENTLY ASKED QUESTIONS

What do I do if my phone case’s buttons are stiff?


Because the phone case buttons are made of leather they sometimes need to be broken in. With the case off of your phone, they can be worked in fairly easily by pressing them in several times until you feel them loosen up.


This should break in the buttons, make them more pliable, and the case should work how it's supposed to! You can always feel free to contact us athello@andarwallets.com if you have any issues.


What if my wallet gets scratched or worn?


Our wallets are made out of full grain “crazy horse”  leather so every scratch and imperfection will wear in with the wallet and help it develop a unique patina that tells a story of where you have been and what adventures life has taken you on.

While most wallet companies will put a protective coating over their leather products, we do not, because we believe in preserving the matte quality our leather has to offer. While this means your wallet may get scratched easier than an average-grade leather wallet you can find at your local superstore, it also means that your wallet will develop a beautiful, exclusive-to-you patina and wear.

For times where you have a particular scratch you’d like to buff out, or if you would like the story of your wallet to start from the beginning we do have leather cream tins for purchase here:https://andarwallets.com/products/leather-cream

And a useful guide on how to take care of Full Grain leather here:https://andarwallets.com/blogs/blog/caring-for-full-grain-leather

 


How do I track my order?

Once your shipping label is created, you will receive a shipping confirmation email from us with a link you can use to track your order! Your tracking number will update with your parcel’s new location each time it gets scanned by the courier, so you can follow your package on its way and stay in the know. 


My money clip seems loose! What do I do?

You can carefully pull the money clip out of your wallet at any time to make sure that the clamp is screwed all the way into the section of the money clip that is a spring. Once you make sure this is tightened, check to see if the money clip clamps down tightly as it used to.


If you continue to have issues with the money clip after making sure both parts of the money clip are screwed tightly together, you can repurchase a money clip here:https://andarwallets.com/products/money-clip-spring and of course, always feel free to contact us athello@andarwallets.com 


Can I exchange my wallet for a different style?

Yes! We do cover shipping costs for exchanges, so please contact us within 40 days of receiving your wallet, and we would be more than happy to help you exchange your wallet for one you would like more! You can email us athello@andarwallets.com 


What is your return policy?

Please visit our return policy here:https://andarwallets.com/pages/returns


Is my wallet covered under warranty?

Please visit our warranty info page here:https://andarwallets.com/pages/warranty


How do I contact Andar?


There are many ways you can reach us! You can message us on Instagram, Facebook, or email us athello@andarwallets.com. We are always happy to help in any way we can so please do not hesitate to let us know if there is something we can assist you with!